Reliable family-friendly agency

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Matthew organised a tailor-made programme according to our wishes - we are family with three children (7, 10, 13). Matthew's price was very competitive, and he was very good with regards to communication prior to the trip. 

He was very friendly in person and on the first night, he came to meet us in our hotel - which was his initiative, as our programme with the agency was to start in a couple of days - and he gave us a lot of useful recommendations. It was really very nice of him.

Our programme in all the places was very much as what Matthew promised, we did a lot of fun stuff, saw amazing places, ate great food, kids were well taken care of. The programme included, among other things, lantern-making, cooking school, silk farm tour, fishing, visit to a stilts village on Lake Ton Le Sap, as well as all the usual tourist attractions. But it goes without saying that you need to do your own research, because the starting point for every tour offer, we found, was pretty much the same and included the same agenda. So if you want more, read up on the country, and discuss your ideas with the agency.

The organisation of the trip was generally good: we were always met in the airport/railway station on time, the cars were clean, had air-con and free water. One note, not so much connected to Red Crane, is that flights time change often in Vietnam and you have to be prepared that your programme will have to be adjusted – most of the time, Matthew dealt with it very well.
He also kept in touch with us throughout all 2.5 weeks to make sure things were under control.

Most of the time we arranged our own lunches/dinners; when they were part of the daily programme and arranged through the agency, the food was adequate but not amazing. 

Overall, we would definitely recommend Red Crane for organising your travel in Vietnam and Cambodia – a reliable and family-friendly agency.


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